Why Process Mining Works
Process mining has delivered measurable results for organisations of all sizes. Here's what the methodology can achieve—and what you can expect.
The examples below come from published case studies and industry research. They demonstrate what's possible when you can see how work actually flows—not just how you think it does.
These results reflect the process mining methodology. Flow Myna applies the same approach, designed specifically for growing businesses.
Retain Customers
Fix problems before they drive customers away
Customer complaints often stem from process failures that are invisible until someone complains. Process mining surfaces these issues before they escalate.
Typical results:
Organisations commonly find 10-30% of customer issues stem from fixable process gaps
Globus
Retail (Switzerland)
Discovered duplicate reservations and inventory mismatches were forcing cancellations. Small fixes led to 99.9% delivery reliability.
Source: View case study →European Telecom Operator
Telecommunications
Found a confirmation message was sent before data was actually credited, causing thousands of unnecessary support calls.
Source: SAS blog →Reduce Delays
Cut cycle times by finding hidden bottlenecks
Most businesses measure outcomes but not the journey. Process mining reveals where work actually slows down—often in places no one expected.
Typical results:
Documented cycle time reductions typically range from 30-60%
Veco
Precision Manufacturing
Combined process mining with Six Sigma to identify bottlenecks invisible to traditional analysis. Won Process Miner of the Year 2016.
Source: Fluxicon →WoonFriesland
Housing Association (Netherlands)
Identified relisting delays that kept properties vacant. Reduced total vacancy days by thousands in six months.
Source: Fluxicon blog →Johnson & Johnson
Healthcare / Manufacturing
Process mining revealed where manual handling was adding unnecessary time to their operations.
Source: Case study compilation →Empower Teams
Eliminate busywork so people can focus on what matters
When processes are inefficient, teams spend time on rework and firefighting instead of meaningful work. Process mining quantifies this hidden burden.
Typical results:
Rework reductions of 10-30% are commonly achieved
İşbank
Banking (Turkey)
Found that 61% of cases had unnecessary approval steps. Removing one bottleneck freed up the equivalent of 56 full-time employees.
Source: UiPath case study →Siemens
Industrial Manufacturing
Analysed 30 million sales order items to identify where manual intervention was adding no value.
Source: View case study →What You Can Expect
Based on published research and industry benchmarks, here are the typical improvements organisations achieve with process mining.
Cycle time reductions documented
Veco: 64%, WoonFriesland: 93%+ on key steps
Rework and manual effort eliminated
Siemens: 11%, İşbank: 61% of cases optimised
About these examples
The results above come from publicly available case studies and industry research about the process mining methodology. They represent what organisations have achieved by gaining visibility into how their processes actually work.
Flow Myna applies the same process mining approach, designed specifically for growing businesses that want enterprise-grade insights without the complexity or cost of traditional tools.
Ready to see what's possible for your business?
Flow Myna brings enterprise-grade process mining to growing businesses—without the complexity or cost. Start seeing how your processes actually work.